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jetontrack.
Services for international business

What would you like to work on?

Choose the situation closest to yours. We will help define the services and next steps.

Find your business scenarioDiscuss scope & pricing
01 / Start with your situation

Five starting points for a service discussion.

These suggested combinations show how work can connect. Choose only the stages you need. Consultation confirms each service, its order, responsibilities and quotation.

Choose a business scenario

Choose the next route from recorded condition.

Connect receiving evidence with a relevant warranty or repair review, then assess supported recovery routes. Hold goods while required decisions or receiving acceptance remain unresolved.

Discuss this combinationWhat to prepare

Suggested stages

  1. 01
    Return & reverse logistics

    Coordinate approved receiving and record available condition and ownership evidence.

    Handover to the next owner

    Receiving observations and known defects go to the warranty owner for review where warranty or an approved repair decision is relevant.

  2. 02
    Warranty support

    Coordinate warranty assessment and approved repair follow-up where applicable.

    Handover to the next owner

    The responsible owner’s decision, repair records if any and observed condition go to the recovery owner for route assessment.

  3. 03
    Circular economy

    Assess reuse, resale, recycling or hold routes against condition and confirmed acceptance.

    Handover to the next owner

    Approved disposition, handover receipts and measured or estimated outcomes go to your stock owner for reconciliation and unresolved actions.

Add only when needed

  • Shipping & transport

    Add for an approved movement to a confirmed repair or recovery receiver, with separately agreed transport costs.

  • Compliance operations

    Add when product, market or provider records need a documented checkpoint and specialist questions need an assigned reviewer.

What to prepare

  • Product types, approximate quantities, locations and known condition.
  • Ownership, applicable warranty terms, existing providers and approval owner.
  • Desired recovery routes and available records, with estimates identified.

Warranty and repair stages are used only when applicable and approved. Disposition needs client approval, receiver acceptance and qualified review where required. Recovery value, resale, recycling and financial or environmental savings are not guaranteed.

Discuss this combination
Consulting deliverables

What your plan can include

These examples show the written outputs that can form part of an agreed paid consulting project.

Illustrative scenario

A clearer process for delayed-delivery enquiries.

An online brand wants its support and logistics teams to know what to check, who follows up and who decides the next action.

  1. 01

    Diagnostic brief

    Issue, evidence and open questions

    Example entry

    Check whether delayed deliveries have an agreed point for carrier follow-up. Review the latest scan and identify any missing evidence before proposing a change.

  2. 02

    Options comparison

    Approaches, inputs and dependencies

    Example entry

    Compare adding an escalation step with the current carrier and reviewing an alternative. Set out the required inputs, owner, tracking availability and quoted costs.

  3. 03

    Responsibility checklist

    Tasks, owners and approval points

    Example entry

    Proposed handover: support collects the order and tracking evidence; logistics requests a carrier update; the merchant approves any refund or replacement.

  4. 04

    Prioritized action plan

    First step, owner and review point

    Example entry

    Proposed first step: trial the agreed handover in one market, assign an owner and review open cases before extending the process.

Illustrative example. We clarify your needs first, then agree paid deliverables, fees and timing in a written proposal.

Discuss a delivery & after-sales plan
02 / The service directory

12 services, grouped by the work ahead.

Open a service page for suitable customers, concrete deliverables and the process. Each service can be scoped individually; related services require explicit agreement.

Reach & customer follow-up

Help buyers discover your offer, review campaigns and follow up with an eligible audience.

Buy & move goods

Carry purchasing decisions into cargo preparation and an approved transport plan.

Resolve after-sales cases

Organise evidence and route each case to the owner of the applicable policy or terms.

Manage records & recovery

Add document checkpoints and goods recovery decisions where the work calls for them.

FROM ORDER TO RESOLUTION

What happens when a parcel journey gets complicated?

Follow three cross-border order scenarios through tracking, customer updates and aftercare. Each shows the problem, the proposed response and the evidence needed to close the next step.

Illustrative workflow scenarios, not completed customer projects. Connections and operating responsibilities are agreed for each implementation.

A tracking gap after the international handoff

The situation

A parcel has an origin scan, but the destination timeline has no new event. Support needs to explain what is known without inventing an arrival date.

View the response and acceptance checks

Proposed response

  1. Operations checks the original event time, time zone and partner handoff record. A local reference is linked only after the partner confirms that it identifies the same parcel.
  2. An owner requests the missing handoff evidence and sets the next review with the relevant partner. The customer update states the last confirmed event, the open question and the next check.
  3. Tracking and notification views are compared against the same parcel record. Analytics keeps the unresolved journey open instead of counting it as a completed delivery.

Acceptance checkpoint

The reference mapping and latest confirmed event agree across views. If acceptance by the next partner remains unconfirmed, keep that step open; a new number alone cannot close it.

Bring to the discussion

An anonymized event timeline, any reference mapping, the shipping lane and the team responsible for partner enquiries.

Read the workflow: A tracking gap after the international handoffDiscuss this workflow: A tracking gap after the international handoff

One parcel delivered, the rest of the order still open

The situation

An order is split into two parcels. One is delivered while the other remains in transit. A single “delivered” message could leave the customer expecting the whole order.

View the response and acceptance checks

Proposed response

  1. Keep a separate identifier, item allocation and timeline for each parcel under the order. Do not copy the first parcel’s delivery event onto the second.
  2. Tie each update to the relevant parcel and explain which items are still on the way. Review duplicate and out-of-order events before sending a new message.
  3. Check the tracking page, notification and support view together. In reporting, distinguish delivered parcels from fully delivered orders and retain the open parcel in the exception queue.

Acceptance checkpoint

The order stays partially delivered until every required parcel has confirmed delivery or an explicitly agreed alternative resolution. One delivery scan does not close the whole order.

Bring to the discussion

A redacted split-order record, the item-to-parcel mapping, delivery events and the customer message you want to review.

Read the workflow: One parcel delivered, the rest of the order still openDiscuss this workflow: One parcel delivered, the rest of the order still open

A return arrives, but the refund is still undecided

The situation

The carrier marks a return delivered. The warehouse has not yet matched and inspected the goods, so support cannot confirm a refund or saleable stock.

View the response and acceptance checks

Proposed response

  1. Link the return authorization, parcel and order. Separate carrier delivery from warehouse receipt, then assign the inspection to the responsible team.
  2. Record quantity, condition and supporting photos where appropriate. The merchant reviews the return against the applicable policy and records the approved resolution.
  3. Tell the customer whether the return is received, under inspection or awaiting a decision. Update refund and inventory status only when the corresponding action is confirmed.

Acceptance checkpoint

Receipt, inspection, refund approval and payment remain separate milestones. A refund is complete only when payment is confirmed; resale requires its own condition decision.

Bring to the discussion

Your return policy, a redacted return record, inspection criteria and the person who approves refunds or inventory disposition.

Read the workflow: A return arrives, but the refund is still undecidedDiscuss this workflow: A return arrives, but the refund is still undecided
03 / Work that carries forward

Give the next team a usable handover.

A shared record connects the agreed work. Each transition identifies evidence, unresolved questions and the person who decides whether the next step can begin.

  1. 01

    Agree scope & decision owners

    Confirm the task, inputs, output, review criteria and approver for each selected service. Identify provider and specialist dependencies before work begins.

  2. 02

    Pass approved records forward

    Give the next owner the agreed brief, evidence sources, approvals and open issues. Share only the information needed through agreed channels; marketing permissions require their own review.

  3. 03

    Review before the next release

    The next owner checks readiness and acceptance. Record approval, changes or a hold before a launch, purchase, booking, repair or disposition proceeds.

See the related product workflows.

Explore six service journeys and illustrative product workflows. They help explain a possible handover; your service scope and operating arrangements are confirmed separately.

Explore a workflow
Six services, connected by the work

Follow the decision through the next team.

Choose a starting moment. Each journey connects delivery, communication, growth and physical operations through a specific record or decision.

Choose a business journey

A delayed delivery becomes a coordinated response

Confirm the event, investigate the physical gap and keep the customer informed. Carry any care decision and recovery evidence into the next operating cycle.

  1. 01Delivery experience

    Verify the delivery exception

    Record the last event, EDD source and next review time before changing the customer promise.

    Explore this step
  2. 02Sourcing & fulfillment

    Investigate the handover

    Reconcile dispatch, carrier acceptance and held stock. Give the investigation an owner and documented release conditions.

    Explore this step
  3. 03Lifecycle marketing

    Prepare the appropriate update

    Use verified shipment context for service messages. Review promotional permission and exclusions separately.

    Explore this step
  4. 04Returns & care

    Review the customer’s requested remedy

    Collect the relevant evidence and record the authorized decision before arranging return or replacement shipping.

    Explore this step
  5. 05Responsible commerce

    Document a recovery route

    If an item returns, inspect its condition and retain the decision and handover evidence for its next use.

    Explore this step
  6. 06Search & creators

    Turn supported facts into useful content

    Use reviewed delivery guidance and product facts in search and creator briefs. Confirm any content rights before reuse.

    Explore this step
Delivery experienceA parcel stops moving. What should the customer hear?A business decision, step by stepLifecycle marketingA delivery update is ready. May a promotion travel with it?A business decision, step by stepSearch and creator marketingA creator launch is planned. Is the product ready to support it?A business decision, step by stepSourcing and fulfillmentA consolidated shipment is waiting. Release together or split?A business decision, step by stepReturns and customer careA customer reports a fault. What can the care team authorize?A business decision, step by stepResponsible commerceA returned product arrives. Which recovery route is supported?A business decision, step by step

Illustrative data. These samples do not send messages, book shipments, approve returns or determine compliance.

Questions about choosing services

Can we choose one service instead of a combination?

Yes. Each of the 12 services can have its own scope and quotation. The combinations are discussion starting points. We confirm only the stages you choose and identify any outside dependencies.

What if we do not know where to start?

Share your current goal, bottleneck and available records. We can identify the first review and useful handover. A general summary is enough initially; sensitive documents and personal records wait for an agreed review.

How are combined services priced?

Consultation produces a written scope and quotation for the selected work. Service fees and applicable external costs are listed separately. We record inclusions, exclusions, payment responsibilities and any quote validity before approval.

Can the service scope change as the work progresses?

Yes. We review new evidence or requirements with you and agree changes to tasks, costs and approvals before added work. A handover does not automatically authorise another service or activate warranty or protection coverage.

Tell us where your team needs support.

Share your goal, products or service, target markets and current bottleneck. A short summary is enough to begin. We will identify the useful stages and prepare a scoped quotation.

Discuss your service needs