Keep split shipments together
An order may travel in two parcels with different histories. Give each parcel its own status and timeline so one delivery does not make the whole order appear complete.
Shipment tracking
One order. Every parcel. A clear next step.
Make a cross-border delivery understandable from the first handoff to the final parcel. Bring the customer view and the team’s investigation into the same journey.
Shipment trackingIllustrative workflow · sample data
j.
Order contextJT-DEMO-1048
Latest known eventOne parcel delivered, one still moving
Next stepNo recent scan
Branded tracking experience
01 / Overview
What the workflow covers
Explain the event behind the status
Pair a readable delivery stage with the original event, its time, and its location. Distinguish the latest known fact from the next action your team is considering.
Keep the brand in the conversation
Use a familiar order reference, a consistent visual identity, and a useful contact route. The customer should know which parcel needs attention and where to ask for help.
02 / Shipment tracking
Explore the workflowFollow the journey
- 01
Identify the order
Match the customer’s order reference to its parcel references and destination market.
- 02
Read each parcel
Review the latest event and its timestamp before interpreting an overall status.
- 03
Choose the next action
Separate normal transit from a missing scan, customs review, or unsuccessful delivery.
- 04
Explain it to the customer
Show the known facts, the responsible contact, and the next step without inventing an arrival date.
03 / Who does what
Who does what
Operations checks the event
Validate the handoff, reference, and carrier context before assigning an investigation.
Support explains the outcome
Use the same parcel history to answer the customer and record the promised follow-up.
When the journey changes
One parcel delivered, one still moving
Keep both timelines visible. “Delivered” belongs to a parcel until every parcel in the order is complete.
No recent scan
Check the last recorded handoff and your investigation threshold. A quiet timeline alone does not prove a lost parcel.
05 / Illustrative workflow · sample data
Explore the interactive example
Explore local sample records. Actions in this preview do not change a real shipment or send a customer message.
JetonTrackYour delivery workspace
Interactive sample8 sample ordersDestination
Order
JT-1048
Shenzhen, CNNew York, US
What happens next
The next carrier scan will add context to this journey.
Shipment journey
All event times in UTC- Customs clearance completeNew York, US · Oct 14, 11:20 AM
- Departed origin facilityShenzhen, CN · Oct 12, 08:10 AM
- Order preparedShenzhen, CN · Oct 11, 09:30 AM
Fictional orders. Changes stay in this demo.
Your next market starts here
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