Follow an order from your store to the warehouse, across shipping partners and into a support conversation. Start with the information each handoff needs.
Implementation guides · Data requirements and workflow design
Keep the order your customer recognizes connected to every parcel it creates.
One order can leave in several parcels, or your stores serve different languages and markets.
Separate commercial order status from the physical movement of a shipment.
Your operations team works in an ERP while the customer-facing order lives elsewhere.
Make the difference between packed, labelled and handed over visible.
Customers see “shipped” before a parcel has actually left the warehouse.
Preserve the context when a parcel changes partner, country or tracking number.
Line-haul and local delivery partners describe the same journey with different events.
Bring the customer’s question and the shipment’s verified history into one conversation.
Agents repeatedly switch between the order system, tracking pages and internal messages.
Turn an existing export into a repeatable, reviewable shipment data handoff.
Your current process starts with a spreadsheet or scheduled file export.
Use anonymized sample records, your current status definitions and one difficult exception. Together, these make the proposed workflow easier to review.
Tell us about your markets, shipment volumes, and customer experience. We’ll help shape the right JetonTrack setup.