All setup guides
Orders & commerce
ERP & order operations
Separate commercial order status from the physical movement of a shipment.
A practical implementation guide
Information in
Sales order, shipment document, item quantities, warehouse and status definitions.
Workflow output
A shared reference between order operations and delivery follow-up.
Working ownerOrder operations
Start here when
Your operations team works in an ERP while the customer-facing order lives elsewhere.
01
Start with a clear data contract.
- Sales order and shipment document
- Preserve both the commercial record and the physical dispatch reference.
- Line item and quantity
- Reconcile partial shipments without assuming the full order has left.
- Warehouse and destination market
- Identify the team and route responsible for the shipment.
- Status definition and change time
- Distinguish a business approval from a warehouse or carrier event.
02
Make each handoff explicit.
- 01Source record or event
Order released
Business meaning and next stepThe order is approved for fulfillment; customer delivery status stays unchanged.
- 02Source record or event
Shipment document posted
Business meaning and next stepAssociate the shipment record, then look for evidence of physical handover.
- 03Source record or event
Order revised
Business meaning and next stepRetain the original references and record the scope of the correction.
03
Check these before rollout.
- Trace one order across the ERP, warehouse and support view.
- Document how partial fulfillment and subsequent corrections are recorded.
- Name the owner of each reference and the person who resolves mismatches.
Your next market starts here
Book a demoMake the journey after checkout a reason to come back.
Tell us about your markets, shipment volumes, and customer experience. We’ll help shape the right JetonTrack setup.