Define the measurement first
Distinguish order handling from transit. Choose the starting event, completion event, period, and shipment cohort before comparing delivery duration.
Delivery analytics
Understand the route behind the result.
Compare delivery journeys with a defined starting point and a visible denominator. Use route and exception context to decide where your team should investigate next.
Delivery analyticsIllustrative workflow · sample data
j.
Order contextJT-DEMO-1048
Route performance review
Define the measurement first
Route performance review
01 / Overview
What the workflow covers
Compare like with like
Review origin, destination, service, and carrier together. A blended average can hide a slow route or make two different service levels look comparable.
Turn a pattern into a review
Move from an exception category to affected parcels and their latest events. Record the question for the next carrier or warehouse review instead of treating a chart as an explanation.
02 / Delivery analytics
Explore the workflowFollow the journey
- 01
Set the cohort
Choose the period and the parcels included in the review.
- 02
Define the measure
State the beginning, end, units, and treatment of undelivered parcels.
- 03
Inspect the difference
Compare a route or status group and check its parcel count before interpreting a change.
- 04
Assign the investigation
Share the affected group, supporting events, and an owner for the next review.
03 / Who does what
Who does what
Operations defines the question
Choose a route, period, and event boundary that match the decision being made.
The review owner checks the cause
Use parcel-level evidence and partner context to test a possible explanation.
When the journey changes
Open shipments distort the average
Show the open group separately. Completed parcels alone do not describe the whole cohort.
A small sample looks dramatic
Keep the denominator visible and compare similar routes before calling a difference a trend.
05 / Illustrative workflow · sample data
Explore the interactive example
Explore local sample records. Actions in this preview do not change a real shipment or send a customer message.
JetonTrackYour delivery workspace
Interactive sampleSee the same orders from a new angle.
Every count below comes from the eight sample orders in this demo.
Sample orders8
Delivered2
In progress5
Need attention1
Shipment status
In transit338%
Out for delivery225%
Delivered225%
Needs attention113%
By destination market
United States2
Spain2
France2
Germany2
Explore these orders
Fictional orders. Changes stay in this demo.
Your next market starts here
Book a demoMake the journey after checkout a reason to come back.
Tell us about your markets, shipment volumes, and customer experience. We’ll help shape the right JetonTrack setup.