Choose events that matter
Map shipment confirmation, out for delivery, delivered, and action-required exceptions to distinct messages. Repeated scans should not turn into repeated customer updates.
Delivery notifications
Tell customers what changed. And what comes next.
Build useful delivery communication around meaningful events. Give every message a recognizable order, a clear explanation, and a reason for the customer to act—or wait.
Delivery notificationsIllustrative workflow · sample data
j.
Order contextJT-DEMO-1048
Latest known event
Actionable exception messages
“Is the team handling this, or do you need something from me?”
Next stepMilestone delivery updates
01 / Overview
What the workflow covers
Write around the customer’s task
A progress update helps someone check an order. An address message asks for a specific response. Keep the next action visible instead of filling every template with the same text.
Review language and context together
Check the subject, status, tracking link, and support route as one message. A translated heading alone cannot explain a cross-border delivery issue.
02 / Delivery notifications
Explore the workflowFollow the journey
- 01
Select the event
Choose the delivery milestone and decide what counts as a new, meaningful update.
- 02
Define the audience
Set the customer language and the communication preferences your process must respect.
- 03
Preview the message
Read the order reference, known fact, and next action together using a sample order.
- 04
Review the edge cases
Check missing data, repeated events, and an exception before agreeing on production delivery rules.
03 / Who does what
Who does what
Operations validates the trigger
Define which event is reliable enough to start a customer communication.
Brand and support review the words
Keep the tone familiar while making the required action and contact route precise.
When the journey changes
The same event appears twice
Define a deduplication rule using the parcel, milestone, and event identity before enabling a send process.
The language is missing
Choose an explicit fallback and check that the support contact can handle the language shown.
05 / Illustrative workflow · sample data
Explore the interactive example
Explore local sample records. Actions in this preview do not change a real shipment or send a customer message.
JetonTrackYour delivery workspace
Interactive sampleMake each update useful.
Choose an event and customer language to preview a message.
When this message would appear
When the sample parcel is with the local delivery driver.
Email preview
YOUR BRANDTo: alex@example.com
JT-1047
Your delivery is getting close
Hello Alex,
Your parcel is with the local delivery driver. Check the order page for the latest delivery update.
Fictional orders. Changes stay in this demo.
Your next market starts here
Book a demoMake the journey after checkout a reason to come back.
Tell us about your markets, shipment volumes, and customer experience. We’ll help shape the right JetonTrack setup.