Ask for the right information
Start with the order, selected item, quantity, and return reason. Separate a damaged item from a change of mind so the review begins with useful context.
Returns workflows
A return request needs a clear route.
Help customers understand the request process and give your team a consistent review. Connect the item, reason, policy decision, and next handoff before a return starts moving.
Returns workflowsIllustrative workflow · sample data
j.
Order contextJT-DEMO-1048
Select the item
2Describe the reason
3Review the policy
4Explain the next handoff
Return request journey
01 / Overview
What the workflow covers
Make policy decisions explainable
Describe the return window, item condition, and any exclusion in plain language. A request outside a standard rule should have a review path rather than an unexplained rejection.
Keep request and resolution distinct
A submitted request is not an approved return, and a received parcel is not a completed refund. Name each stage and the team responsible for the next decision.
02 / Returns workflows
Explore the workflowFollow the journey
- 01
Select the item
Identify the order, item, and quantity the customer wants reviewed.
- 02
Describe the reason
Collect the reason and the additional context needed by that policy branch.
- 03
Review the policy
Compare the request with the window, condition, market, and available resolution paths.
- 04
Explain the next handoff
State whether the request needs review and who provides the return instructions.
03 / Who does what
Who does what
Support owns the request
Check customer context and explain the policy decision without promising an unapproved outcome.
Warehouse and finance close the loop
Confirm receipt and the separate resolution decision in their respective processes.
When the journey changes
A damaged item needs evidence
Ask for the evidence your policy requires before deciding the physical return route.
An item falls outside the window
Explain the rule and route the request to manual review when your policy allows discretion.
05 / Illustrative workflow · sample data
Explore the interactive example
Explore local sample records. Actions in this preview do not change a real shipment or send a customer message.
JetonTrackYour delivery workspace
Interactive sampleA clearer way back.
Walk through a sample return for delivered order JT-1042.
- Item
- Reason
- Method
- Summary
Item
Fictional orders. Changes stay in this demo.
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