Returns workflows
Return request journey
Show the customer what to select, what to explain, and what happens after submission.
01 / Scenario walkthrough
A practical sequence
- 01
Find the relevant item
Show the sample order and let the customer choose the item and quantity.
- 02
Capture the reason
Offer clear reason choices and explain why any additional detail is requested.
- 03
Review before submission
Summarize the request and distinguish submission from approval or refund.
What you start with
- 01Order and item references
- 02Quantity and return reason
- 03Published policy and support route
What you leave with
- An item-specific request summary
- A clear review status
- An explanation of the next step
02 / Illustrative workflow · sample data
Worked example
For JT-DEMO-1048, the customer selects one jacket and “size does not fit.” The preview shows a review summary; it does not create a label or approve a refund.
Explore the interactive exampleScenario walkthroughJT-DEMO
One item, one reason, one request
1Find the relevant item
2Capture the reason
3Review before submission
Set the right expectations+
- The interactive journey uses sample items and saves no real return.
- Order verification, label issuance, warehouse receipt, and refund processing are separate production decisions.
Your next market starts here
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