Returns workflows
Return policy decision paths
Translate a return policy into a decision your team can explain.
01 / Scenario walkthrough
A practical sequence
- 01
Define the inputs
List the policy fields that can change a decision, including the reference date for the window.
- 02
Review each branch
Separate a standard request, an excluded item, and a case that needs human discretion.
- 03
Write the explanation
Give each branch a customer-facing reason and an internal owner.
What you start with
- 01Return window and reference date
- 02Item, market, and reason conditions
- 03Review owners and permitted resolutions
What you leave with
- An explicit decision table
- A customer explanation per branch
- A route for requests outside the standard rule
02 / Illustrative workflow · sample data
Worked example
Example rule: requests within 30 days and in the required condition go to standard review; damaged items go to evidence review. The 30-day window is illustrative and is not JetonTrack’s merchant policy.
Explore the interactive exampleScenario walkthroughJT-DEMO
A sample policy, not a published promise
1Define the inputs
2Review each branch
3Write the explanation
Set the right expectations+
- Use your published policy and applicable consumer requirements.
- A rule preview does not approve a request, issue a label, or move money.
Your next market starts here
Book a demoMake the journey after checkout a reason to come back.
Tell us about your markets, shipment volumes, and customer experience. We’ll help shape the right JetonTrack setup.