What the team faced
IKEA launched its UK Buyback & Resell programme in 2021 so customers could sell eligible used IKEA furniture back to the retailer for credit. Its published UK process uses an in-store check to establish the condition of each piece and decide whether it can be resold.
What the team put in place
- IKEA’s published UK process starts with the owner entering the product details and condition online. The service provides a preliminary estimate and a reference number for the store visit.
- The owner brings the assembled furniture and the reference to a participating store. Staff confirm the item’s identity, check its condition and determine the final offer, which may differ from the estimate.
- When IKEA accepts the item and the owner agrees to the offer, the retailer issues a card for the agreed credit. Eligible pieces enter the retailer’s second-hand range.
Reported outcome
IKEA UK reported buying back 55,841 items through the programme between September 2023 and August 2024.
The unit of measure is a piece of furniture bought back in that financial year. Calculating sell-through would require sales records for those same pieces.