See how retailers and logistics teams handled order routing, furniture buyback and freight exceptions. Each case identifies the organisations involved and the outcome they reported.
Workflow scenariosThe clothing retailer changed how it assigned online orders ahead of the 2022 holiday peak. Its implementation partners reported that the split-shipment rate fell to 17%.
2022 rollout in the United States and Canada
The programme pairs an online estimate with a final offer made after a store inspection. IKEA UK reported buying back 55,841 items in its 2024 financial year.
September 2023 to August 2024
eShipping used an Augment AI agent to gather carrier updates and flag shipments at risk of missing the required arrival date. Customer liaisons discussed the options with customers, who chose how to proceed.
In production by October 2026