Official support
US service center with customer support and technical contact options.
US entry. Use the service for the original purchase market; these terms are not global.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Segway-Ninebot support & feedback
Segway-Ninebot: KickScooter setup, faults and regional service. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Segway support and the original seller establish the route for your model and purchase market. KickScooters and other Segway products use different manuals; a US service page does not establish worldwide repair coverage.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Model guides and manuals
Select the product series for the matching instructions.
US entry. Use the service for the original purchase market; these terms are not global.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My KickScooter will not connect to the app. What details help?
Record the exact model, app version and message shown during connection. Tell support whether this is first activation or a previously linked vehicle; use the matching model guide and keep account credentials private.
Which instructions apply to my Ninebot or Segway model?
Match the full model code and regional version in the official product selector. For brake, tire or folding-mechanism concerns, ask support about compatible parts and qualified service before riding or ordering components.
The battery or charger seems abnormal. What should I prepare?
Stop using or charging a damaged, swollen or overheating battery. Give support the exact vehicle and charger models, symptoms and purchase proof, and request safe service instructions without opening the battery pack.
What should I confirm before sending the vehicle for service?
Ask the original seller or regional support to confirm coverage, service location, transport requirements and any proposed costs. Do not dispatch a vehicle or battery until you have approved instructions for that specific case.
Before you contact support
- Order or receipt, purchase country and original seller.
- Exact vehicle model, serial number and charger or battery model.
- Error code, app version and a description recorded while the vehicle is stationary.
- Dates, previous support references and the outcome you are requesting.