DJI product support
Product-specific help, downloads, service policies and contact routes.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
DJI support & feedback
Get help with DJI drones, Osmo cameras and gimbals, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
DJI repair request
Official online repair entry linked by DJI; account and JavaScript may be required.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
A drone was damaged or went missing. How do I prepare a service request?
Keep the incident time, aircraft and controller serial numbers, flight records and existing service-plan details. Use DJI’s incident or repair route and ask which evidence is needed; a protection plan does not automatically approve every loss.
My Osmo camera or gimbal has stabilization or connection problems. What should I record?
Record the exact Osmo or gimbal model, phone/camera combination, app and firmware versions, and a short example of the fault. Use model-specific guidance before calibration or updates; retain original clips for support.
How do I request DJI warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my DJI purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Aircraft or Osmo model, controller, app/firmware version, incident time and original footage or flight logs where relevant.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.