Lenovo product contact
Identify your computer to see available technical, repair and service options.
US support example. Use the corresponding local site for purchases in another country.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Lenovo support & feedback
Get help with Lenovo ThinkPad, IdeaPad, Yoga and other computers, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Lenovo warranty lookup
Check the registered device entitlement; contact support if purchase evidence needs correcting.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Lenovo laptop will not start or shows a hardware warning. What should I prepare?
Provide machine type/model, serial, power-adapter details and the exact beep, LED or diagnostic code. Use support matched to the identified machine; protect important data before agreeing to a recovery or repair procedure.
A Lenovo dock, display or peripheral fails after an update. What should I report?
List laptop and dock models, operating-system build, connections and the update date. Ask for the correct drivers or firmware for that combination rather than installing files for a similar model.
How do I request Lenovo warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Lenovo purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Machine type/model, serial number, operating system, diagnostic result and dock or adapter model if involved.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.