Product support
Official entry for product help. Select the exact model and relevant topic.
International entry. Choose the purchase country; contacts and coverage vary by market.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
XGIMI support & feedback
Prepare XGIMI projector help for focus, image geometry, HDMI and apps with the exact projector model.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Manuals and technical guidance
Use the instructions for your model and software version before changing settings or firmware.
HORIZON-specific instructions for focus, remote, connections and software. Choose another model’s page when needed.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My XGIMI picture is blurred or uneven after correction. What should I show?
Record projector and screen, distance, placement angle and automatic/manual focus and keystone settings. Photograph the whole image and affected area. Consult your model’s instructions; the HORIZON guide is a model example, not a universal procedure for AURA or other projectors.
An HDMI source or streaming app has no picture or sound. What helps?
List source device, cable, selected input, output format and any audio equipment. For apps, include app version, region and error. Ask support about the exact projector’s capabilities rather than assuming a streaming service or format works on every XGIMI model.
What should I provide for a repair or warranty review?
Send the model, purchase proof, seller, purchase country and fault evidence to the official support route. Ask which service handles that product and market. Coverage, required documents and the proposed remedy must be confirmed before sending the device.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- Projector model, firmware, screen/distance, focus mode, HDMI source or streaming app and region.