Product support
Official entry for product help. Select the exact model and relevant topic.
International entry. Choose the purchase country; contacts and coverage vary by market.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
QCY support & feedback
Prepare QCY earbud and app support, including one-sided audio, charging and model-specific pairing.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Warranty information
Read the applicable purchase-channel and regional terms; support confirms eligibility for your product.
Official-store reference. Check your purchase region and seller; other retailers may use a separate process.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
Only one QCY earbud plays sound. What should I report?
Identify the exact earbuds and case, charge indicators and how each side appears during pairing. Describe whether both worked previously. Use the model-specific instructions in QCY support rather than a reset sequence for another T13 or MeloBuds variant.
The QCY app cannot find my earbuds or complete an update. What helps?
Record phone OS, app version, earbud firmware, permissions and the precise error stage. Check the supported model guidance and battery state before retrying. Bluetooth audio connection and app recognition are separate details worth reporting.
What should I provide for a repair or warranty review?
Send the model, purchase proof, seller, purchase country and fault evidence to the official support route. Ask which service handles that product and market. Coverage, required documents and the proposed remedy must be confirmed before sending the device.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- Earbud and case model, phone OS, QCY app/firmware version and left/right indicator behavior.