LightInTheBox order-contact guide
Explains order-specific Contact Us, Service Record and missing-order/account help.
Official entry; some content needs JavaScript or account sign-in. Confirm the route in your order.All brands
INDEPENDENT CONSUMER SUPPORTRetailer
LightInTheBox support & feedback
LightInTheBox: order tickets, missing orders and return requests. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
LightInTheBox directs after-sales help through the affected order’s Contact Us options and records replies in Service Record. The available topic depends on order status; use the original account or the official missing-order help when an order cannot be located.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
I submitted a LightInTheBox ticket but cannot find the reply. Where should I look?
Check the original order’s Service Record as well as the purchase email and spam folder. Keep the same ticket reference when following up and choose the topic matching the affected order’s status.
My LightInTheBox order is absent from the account. What details help?
Compare the confirmation email with the account and login method used for purchase. Follow the official guide’s missing-order or account-help link with the order reference and a redacted payment receipt; never send passwords or full card data.
How do I get the correct return instructions?
Start from the original order and ask support to confirm item eligibility, the approved address and any label. Keep the authorization and dispatch receipt; do not use an address from the outbound parcel.
My return arrived. How do I follow up on the refund?
Provide the return reference and carrier receipt. Ask support to distinguish warehouse receipt, inspection, refund approval and payment destination. A delivery scan alone does not confirm that money has been returned.
Before you contact support
- Order or receipt, purchase country and original seller.
- Item reference, quantity and clear photos of the item, packaging and label.
- Package references, seller messages and screenshots of the relevant listing or order status.
- Return approval, assigned label or address and dispatch receipt, if applicable.