Haier country and region selector
Start here to reach the official Haier support site for the appliance’s market.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Haier support & feedback
Get help with Haier refrigerators, washing machines and home appliances, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Start with the local support team for the appliance and the original retailer for delivery or return issues. Installed equipment may require an authorized service visit. Give the installation country and installer details before arranging removal or shipping.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Haier Appliances US support
US manuals, product FAQs, parts and service-appointment links.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Haier refrigerator is not cooling as expected. How do I request service?
Provide model/serial, installation country, settings, observed temperatures and any error. Use the local appliance service route to assess the issue; do not open refrigeration or electrical components, and protect temperature-sensitive food while waiting.
My Haier washer displays an error or does not finish a cycle. What should I record?
Record the full model, selected program, error code and the stage where it stops. Check only the user-accessible steps in the matching manual and give the local service team installation and previous repair details.
How do I request Haier warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Haier purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Appliance rating-label model/serial, installation country, service postcode, error code and installer/delivery reference.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.