eufy customer contact
Choose the eufy Security, Clean or other relevant product team and purchase region.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
eufy support & feedback
Get help with eufy security cameras, HomeBase and robot vacuums, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
eufy support center
Official product help and service entry linked from eufy.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
A camera is offline or will not connect to HomeBase. What should I report?
Give both camera and HomeBase models, app/firmware versions and whether the issue affects live view, recording or pairing. Use the Security support route and share redacted screenshots rather than passwords or private recordings.
A eufy robot cannot dock, clean or wash correctly. Which team should I contact?
Use the Clean product team with the robot and station models, exact error and a short description of the cleaning stage. Include relevant maintenance already done under the manual; security-camera troubleshooting does not apply to a vacuum.
How do I request eufy warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my eufy purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Product family, camera/HomeBase or vacuum/dock model, app version and exact warning; redact private video and home maps.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.