EcoFlow support
Order and technical help, service status, manuals and app resources.
US support example. Use the corresponding local site for purchases in another country.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
EcoFlow support & feedback
Get help with EcoFlow DELTA and RIVER power stations and solar equipment, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
EcoFlow US warranty policy
US purchase/use conditions, evidence and regional service limitations.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My DELTA or RIVER runs for less time than expected. What should I log?
Record model, starting charge, actual output load, active AC/DC ports, mode and approximate runtime. Share these observations with support; battery capacity and appliance power ratings alone do not describe every operating loss or setting.
Solar charging or an extra battery is not detected. What information does EcoFlow need?
List the station, panel or extra-battery model, cable and displayed input/error. Ask support to verify the approved combination and input limits for your region. Do not modify connectors or open battery packs to test compatibility.
How do I request EcoFlow warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my EcoFlow purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- DELTA/RIVER model, expansion battery if present, app version, connected load and exact error code.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.