Contact customer support
Official contact route for questions that need the support team to review your case.
Official-store reference. Check your purchase region and seller; other retailers may use a separate process.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
EarFun support & feedback
Prepare EarFun earbud support for pairing, noise control and calls, while checking the policy for your seller.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Warranty information
Read the applicable purchase-channel and regional terms; support confirms eligibility for your product.
Official-store reference. Check your purchase region and seller; other retailers may use a separate process.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My EarFun earbuds do not pair or one side is missing. What should I provide?
Provide the full model, phone system, case and earbud charging indicators, and whether another device is connected. Describe the pairing history. Request the reset or pairing instructions for that exact generation rather than assuming all Air Pro models use the same steps.
Noise cancellation or call quality is disappointing. What context helps?
Note ear-tip fit, selected mode, app/firmware, phone and whether the issue occurs in calls or music. Describe wind, traffic or indoor conditions and which side is affected. These observations help support review settings and a possible fault without promising a particular noise reduction.
What should I provide for a repair or warranty review?
EarFun distinguishes its own and specified official-store purchases from authorized resellers with separate policies. Send proof, model, serial number and fault evidence for review. Obtain confirmation before returning anything; do not send a parcel to a warehouse address without instructions.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- EarFun model, phone and app versions, ear-tip fit, selected noise mode and call/music conditions.