SOLIX service center
Product and order enquiries, returns entry and support contacts.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Anker SOLIX support & feedback
Get help with Anker SOLIX portable power and home energy systems, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Start with the local support team for the appliance and the original retailer for delivery or return issues. Installed equipment may require an authorized service visit. Give the installation country and installer details before arranging removal or shipping.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Home energy support
Separate homeowner and installer support entry for installed energy products. JavaScript may be required.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.US service and return policy
Regional after-sales terms, including restrictions on cross-region service.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My SOLIX power station stops supplying an appliance. What should I prepare?
Record the exact power-station model, appliance rating, displayed load and error message. Ask support to check the permitted load and operating mode for that model; do not open the battery or bypass a protective shutdown.
My installed SOLIX system shows an alarm. Should I use the portable-product return route?
Identify the installed system and contact its installer or home-energy support with the alarm and commissioning details. Request the correct service route before disconnecting or returning components; portable and installed systems have different support contexts.
How do I request Anker SOLIX warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Anker SOLIX purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Power-station or installed-system model, displayed error, connected loads and installer reference where applicable.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.