Product support
Official entry for product help. Select the exact model and relevant topic.
International entry. Choose the purchase country; contacts and coverage vary by market.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Zhiyun support & feedback
Prepare ZHIYUN stabilizer support for balancing, motor behavior and camera or phone control compatibility.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Manuals and technical guidance
Use the instructions for your model and software version before changing settings or firmware.
Model-specific technical information. Language, downloads and supported features vary by product.Warranty information
Read the applicable purchase-channel and regional terms; support confirms eligibility for your product.
International entry. Choose the purchase country; contacts and coverage vary by market.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My CRANE or WEEBILL vibrates or the motors struggle. What should I show?
List stabilizer, camera, lens and mounted accessories. Show balance and axis clearance with a short setup video, and record motor mode and firmware. Consult the model’s balancing procedure; a total weight figure alone does not confirm that a particular camera/lens arrangement is suitable.
Camera control or the SMOOTH phone app does not work. What helps?
Provide exact stabilizer and camera/phone models, OS, app, firmware and control cable. State which shutter, recording or focus action fails. Ask for the compatibility guidance for that combination; physical mounting does not confirm every electronic control feature.
What should I provide for a repair or warranty review?
Send the model, purchase proof, seller, purchase country and fault evidence to the official support route. Ask which service handles that product and market. Coverage, required documents and the proposed remedy must be confirmed before sending the device.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- CRANE/WEEBILL/SMOOTH model, camera/phone and lens, mounted accessories, control cable and firmware.