Xiaomi global support
Product help, user guides and country-specific warranty routes.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
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Xiaomi support & feedback
Get help with Xiaomi Xiaomi, Redmi and POCO devices, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Choose a Xiaomi service contact
Select the relevant country contact rather than applying one market’s policy worldwide.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Xiaomi, Redmi or POCO has a problem after an update. What should I record?
Record the full model, sales region, HyperOS build, update date and affected function. Back up important data and contact regional support before a reset or repair; do not share your Xiaomi account password or verification codes.
A Xiaomi smart-home device is missing from the app or will not pair. What helps?
Give the exact device, purchase market, app name/version, selected app region and network details without passwords. Ask whether that variant is supported in your market; a language change does not establish regional compatibility.
How do I request Xiaomi warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Xiaomi purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Full device name, sales region, HyperOS/app version and error; keep IMEI and account recovery details for official verification only.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.