Contact customer support
Official contact route for questions that need the support team to review your case.
International entry. Choose the purchase country; contacts and coverage vary by market.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Ulanzi support & feedback
Prepare Ulanzi quick-release and tripod support with the exact plate, receiver and camera setup.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Returns and after-sales policy
Check the relevant store policy and obtain the correct authorization and return instructions.
Official-store reference. Check your purchase region and seller; other retailers may use a separate process.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
Will my Ulanzi F38 plate fit an F22 receiver or another quick-release system?
Send the complete plate and receiver references and intended adapter combination. Ask Ulanzi to confirm compatibility between those exact components. A shared brand or quick-release description does not establish interchangeability; do not force a plate into a receiver.
My Ulanzi tripod or head moves with the camera mounted. What should I provide?
List tripod/head, camera, lens and accessories, and show extension, mounting and the direction of movement. Compare the complete setup with the model’s intended use and load guidance. Do not rely on a nominal load figure alone to judge every position.
What should I provide for a repair or warranty review?
Send the model, purchase proof, seller, purchase country and fault evidence to the official support route. Ask which service handles that product and market. Coverage, required documents and the proposed remedy must be confirmed before sending the device.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- Ulanzi SKU/system, plate and receiver references, total mounted equipment and a setup photo.