UGREEN support
Separate contact routes for electronics purchases and NAS support.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
UGREEN support & feedback
Get help with UGREEN charging accessories, docks and NAS devices, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
NAS support center
NAS setup, downloads and technical-support links.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Warranty information
Check product and purchase-channel conditions before making a claim.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My USB-C dock charges the laptop but the monitor does not work. What details matter?
Provide dock SKU, laptop model and port, monitor resolution, cable and operating system. Ask support to check video-output compatibility; charging through a port alone does not establish support for every display feature.
My NAS is offline or a storage pool reports an error. Which support route should I use?
Use the NAS support route with the model, UGOS version, network symptoms and exact storage warning. Preserve important data and ask for model-specific guidance before initializing disks or rebuilding storage.
How do I request UGREEN warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my UGREEN purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Accessory SKU and connected devices, or NAS model, UGOS version and storage symptoms; keep a backup of important files.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.