Official support
Official contact page for service and regional business routes.
Logistics entry. Shipment, route and destination affect the available enquiry; it is not a shopping refund service.All brands
INDEPENDENT CONSUMER SUPPORTLogistics provider
UBI Smart Parcel support & feedback
UBI Smart Parcel: cross-border parcel handovers and service enquiries. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
UBI provides cross-border parcel and warehouse services. Distinguish a recipient’s delivery issue from a shipper’s warehouse or account request. Its official site separates tracking and service-quality complaints from business enquiries. The seller or platform handles the purchase remedy. Confirm with the carrier whether a shipment claim needs the sender or account holder.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Official shipment tracking
Tracking destination linked from UBI’s official site.
Official entry; some content needs JavaScript or account sign-in. Confirm the route in your order.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
UBI shows a partner handover. Where can I get the local reference?
Keep the original UBI reference and ask the seller or UBI to identify the destination partner and local number. Compare the linked events; a handover between networks does not mean delivery to the recipient.
Is a UBI warehouse contact the right place for my shopping return?
Start with the seller’s return authorization and assigned instructions. Ask it to coordinate any UBI warehouse request as the account holder; do not send unwanted goods to a logistics office or public warehouse address without approval.
The tracking says delivered, but the parcel is missing. What next?
Check the address, delivery location and possible recipient. Ask the named carrier to verify the event and delivery evidence, and inform the original seller so it can coordinate the shipment investigation and order remedy.
Who can request compensation or refund my purchase?
Ask the carrier whether the sender or account holder must lodge a transport claim and what evidence is needed. Request the purchase refund or replacement through the seller or platform; these are separate decisions.
Before you contact support
- Carrier waybill and any separate local delivery reference.
- Order or receipt, purchase country and original seller.
- Latest tracking event, date, destination country and delivery-location checks.
- Packaging or damage photos and the seller’s existing support references.