Trip.com booking customer support
Official help with regional contact choices and booking-type service availability.
Contact options, opening hours and languages vary by country and booking type. Use the booking in your own account.All brands
INDEPENDENT CONSUMER SUPPORTDigital / booking service
Trip.com support & feedback
Trip.com: flight changes, hotel issues and booking refunds. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Trip.com provides booking support, while airlines, hotels and other suppliers deliver the travel service. Booking status, ticket or reservation rules and the responsible supplier determine the next step. Use booking-linked official help for time-sensitive travel changes.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Trip.com flight booking exists, but I cannot confirm the ticket. What should I ask?
Keep the booking reference, payment status and any airline confirmation or ticket number. Ask Trip.com to distinguish booking confirmation from ticket issuance and confirm the next action before making a second purchase.
My airline changed or cancelled the flight. Should I submit a voluntary change?
Send the airline notice and affected itinerary through the booking’s support. Ask Trip.com to identify the applicable disruption options and any fare or fee consequences before accepting a voluntary change or cancellation; the supplier must confirm availability.
The hotel cannot find or honor my Trip.com reservation. What helps?
Provide the booking and hotel references, arrival time and a factual description of the hotel’s response. Contact Trip.com’s booking-linked service promptly and ask it to coordinate with the property before agreeing to additional charges or another booking.
My travel booking was cancelled. How do I verify the refund status?
Ask for the cancellation record, applicable charges, supplier approval and Trip.com’s refund transaction status separately. Check the original payment destination and any reference provided; cancellation confirmation alone does not establish that funds have reached your bank.
Before you contact support
- Trip.com booking reference and the airline or hotel confirmation reference, if issued.
- Travel dates, local time zone and the affected flight, room or passenger.
- Booking conditions, change notices and redacted receipts for additional costs.
- Dates, previous support references and the outcome you are requesting.