TikTok Shop US return and refund help
Explains Your Orders, return requests, labels or QR codes, refund details and appeal entry.
US entry. Use the service for the original purchase market; these terms are not global.All brands
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TikTok Shop support & feedback
TikTok Shop: in-app order support, returns and appeals. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
TikTok Shop orders involve a seller and the platform’s shopping support. The reviewed US return page directs requests into the TikTok app and says web returns, refunds and cancellations are not supported there. Policies vary by market and item.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
I bought from a video or livestream. Where do I start a return?
Open the purchase in TikTok Shop’s Your Orders in the app, rather than relying on comments or the creator’s messages. Select the relevant item and available Return/Refund option; keep the issued QR code or label.
My seller rejected the return. How can I request a review?
Read the rejection reason in Return/Refund Details. If you disagree, use the customer-service appeal route shown for the order and attach evidence addressing that reason; a review request does not guarantee reversal.
How do I get the correct return instructions?
Start from the original order and ask support to confirm item eligibility, the approved address and any label. Keep the authorization and dispatch receipt; do not use an address from the outbound parcel.
My return arrived. How do I follow up on the refund?
Provide the return reference and carrier receipt. Ask support to distinguish warehouse receipt, inspection, refund approval and payment destination. A delivery scan alone does not confirm that money has been returned.
Before you contact support
- Order or receipt, purchase country and original seller.
- Item reference, quantity and clear photos of the item, packaging and label.
- Package references, seller messages and screenshots of the relevant listing or order status.
- Return approval, assigned label or address and dispatch receipt, if applicable.