Temu customer support
Use the official contact entry or customer support inside your Temu account.
Options depend on your market and order; account sign-in or JavaScript may be needed.All brands
INDEPENDENT CONSUMER SUPPORTShopping platform
Temu support & feedback
Find Temu delivery, missing-item and return support, or share a shopping experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Use the Temu order and its support options for purchase questions. The displayed seller and fulfillment arrangement can affect the next step. A carrier can investigate a delivery event; Temu or the seller confirms the order remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Temu return and refund policy
Official order-based return process, labels and refund status information.
The page reviewed displays US return methods. Use your purchase market’s current version.Delivered but not received
Official checklist for checking the delivery location and the order’s shipping details.
English support example. Open the equivalent topic for your market.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
Tracking says delivered, but I have no package. What next?
Check the order address, delivery location and whether someone accepted it. If unresolved, choose the delivered-but-not-received topic for that order and request an investigation through Temu support.
Only part of my order arrived. Is an item missing?
Check the order’s package-by-package item list before reporting a shortage. If the item is not assigned to another parcel, report the exact item and quantity using order support.
How do I start a return and get the correct label?
Select Return/Refund in the original order and follow the available instructions. Use the label or code issued for that request; do not reuse the original sender address.
Where can I check an approved refund?
Review the order’s refund status and destination: Temu credit and the original payment method are different. Ask support about the transaction reference if the selected destination does not show it.
Before you contact support
- Order number, affected item and seller shown in the order.
- Package references and which items are assigned to each parcel.
- Delivery evidence or photos of missing, damaged or incorrect contents.
- Return request, label, receipt and selected refund method.