Reolink help center
Guides distinguish battery, Wi-Fi, PoE, cellular and recorder connection/recording issues.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Reolink support & feedback
Get help with Reolink security cameras, NVRs and Home Hubs, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Reolink support or warranty request
Separate request categories for orders, shipping, technical support and warranty.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Reolink camera works locally but not remotely, or is entirely offline. What matters?
State the camera’s power/network type and whether access fails on LAN, mobile data or both. Include the camera/NVR hardware and firmware versions. Use the matching connection guide and keep passwords and full device identifiers private.
Live view works but recordings or motion alerts are missing. What should I report?
Identify recording destination (card, NVR, Home Hub or cloud where supported), affected time, recording schedule and alert type. Keep relevant settings screenshots and ask support to check recording and notification behavior separately.
How do I request Reolink warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Reolink purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Camera/NVR model and hardware version, network type, firmware, recording destination and exact failure; redact footage and credentials.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.