Contact customer support
Official contact route for questions that need the support team to review your case.
International entry. Choose the purchase country; contacts and coverage vary by market.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
PITAKA support & feedback
Prepare PITAKA case and MagEZ accessory questions by checking the exact device generation and accessory pair.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Warranty information
Read the applicable purchase-channel and regional terms; support confirms eligibility for your product.
Official-store reference. Check your purchase region and seller; other retailers may use a separate process.Returns and after-sales policy
Check the relevant store policy and obtain the correct authorization and return instructions.
Official-store reference. Check your purchase region and seller; other retailers may use a separate process.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
A PITAKA case does not align with my phone or tablet. What should I check?
Match the complete device model and generation with the ordered case SKU. Photograph the camera opening, buttons or edges involved. Ask PITAKA to verify the match; similar screen size or product naming does not establish compatibility.
My MagEZ mount or charging combination does not work as expected. What helps?
List the case, mount/charger, phone, adapter and cable models. Explain whether the problem is magnetic hold, alignment or power. Request confirmation for this exact combination rather than assuming every MagEZ or MagSafe-labelled accessory supports the same function.
What should I provide for a repair or warranty review?
Send the model, purchase proof, seller, purchase country and fault evidence to the official support route. Ask which service handles that product and market. Coverage, required documents and the proposed remedy must be confirmed before sending the device.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- Device size/generation, PITAKA SKU, mount or charger model and photos of the assembled setup.