PETKIT customer support
Product, order, return and exchange help via the official customer-service contact.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
PETKIT support & feedback
Get help with PETKIT automatic litter boxes, feeders and water fountains, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
PETKIT manuals
Select the exact litter-box, feeder, fountain or other device manual.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My PETKIT litter box stops a cleaning cycle or reports a sensor warning. What next?
Pause automatic use if safe operation is uncertain and provide another suitable litter tray. Record model, warning and cycle stage for PETKIT. Follow the exact manual and never bypass pet-detection or other safety sensors.
My feeder misses portions or my fountain stops pumping. What information helps?
Ensure the pet has food and fresh water while the device is assessed. Send model, schedule, app alert, food size or filter/pump details and the cleaning already performed according to the manual.
How do I request PETKIT warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my PETKIT purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Exact PETKIT model, app version, sensor/error message, consumable type and when feeding, drinking or cleaning failed.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.