JD Logistics international service site
Regional fulfillment network, delivery brands and contact navigation.
International logistics site; business contact forms are not consumer refund forms. The older /contact route did not load during review.All brands
INDEPENDENT CONSUMER SUPPORTLogistics provider
JD Logistics support & feedback
JD Logistics: international tracking, fulfillment and large-item delivery. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
JD Logistics’ international site describes fulfillment and delivery services, including large items, separately from the shopping order. Identify the actual regional delivery brand and seller; a logistics enquiry does not replace a JD.com or another merchant’s order-support request. The seller or platform handles the purchase remedy. Confirm with the carrier whether a shipment claim needs the sender or account holder.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Official shipment tracking
Check the carrier reference and record the latest event before contacting support.
Logistics entry. Shipment, route and destination affect the available enquiry; it is not a shopping refund service.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
Can I use my shopping order number in JD Logistics tracking?
Ask the seller for the international logistics reference and regional operator name. A shopping order and a carrier waybill can use different identifiers; keep them linked when asking about warehouse release or destination delivery.
A large-item delivery has an appointment or damage issue. What should I record?
Record the scheduled slot, carrier reference, package count and visible condition, and notify the seller and named delivery operator. Ask them to confirm the contracted delivery scope and next arrangement before booking your own collection or return.
The tracking says delivered, but the parcel is missing. What next?
Check the address, delivery location and possible recipient. Ask the named carrier to verify the event and delivery evidence, and inform the original seller so it can coordinate the shipment investigation and order remedy.
Who can request compensation or refund my purchase?
Ask the carrier whether the sender or account holder must lodge a transport claim and what evidence is needed. Request the purchase refund or replacement through the seller or platform; these are separate decisions.
Before you contact support
- Carrier waybill and any separate local delivery reference.
- Order or receipt, purchase country and original seller.
- Latest tracking event, date, destination country and delivery-location checks.
- Packaging or damage photos and the seller’s existing support references.