Jackery support center
User guides, order support, returns and official US/Canada contact routes.
US support example. Use the corresponding local site for purchases in another country.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Jackery support & feedback
Get help with Jackery Explorer power stations and SolarSaga panels, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Jackery service policy
Warranty, registration and return terms distinguish products and purchase channels.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My SolarSaga panel is not charging my Explorer. What should I check with support?
Give both model names, any adapter used, the displayed input and the conditions when tested. Ask Jackery to confirm the compatible panel/cable setup for that Explorer, rather than substituting an unverified adapter.
My Explorer switches off while powering a device. What details help?
Note the device rating, startup behavior, active output ports, charge level and displayed warning. Ask for model-specific load and operating-mode guidance; do not bypass protection or open the power station.
How do I request Jackery warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Jackery purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Explorer and SolarSaga models, adapter/cable, connected load and photos of the display.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.