Insta360 contact and support
Separates purchase/order help from technical support, repair and service-progress enquiries.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Insta360 support & feedback
Get help with Insta360 360 cameras, action cameras and gimbals, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Insta360 after-sales policy
Review the appropriate repair, replacement or return terms for the product and market.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My 360 video has a visible seam or unusual stabilization. What evidence is useful?
Keep the original files and note lens guards, shooting mode, mounting method and export settings. Send a short sample through the official technical route so support can distinguish capture, stitching and export issues.
Recording stops or the camera does not connect to the app. What should I report?
Give the camera, phone, firmware and card details, the recording mode and any on-screen message. Back up footage before following model-specific card or reset instructions, and explain whether recording or only app access fails.
How do I request Insta360 warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Insta360 purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Camera model, app or Studio version, memory-card specification and an original sample with its shooting mode.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.