Product support
Official entry for product help. Select the exact model and relevant topic.
International entry. Choose the purchase country; contacts and coverage vary by market.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Hollyland support & feedback
Prepare Hollyland wireless microphone or video-link help, with model compatibility and original purchase region identified.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand or its service partner reviews technical faults and warranty eligibility. Your seller handles order, return and refund requests under the applicable purchase terms. Use the original purchase country and channel. JetonTrack is an independent feedback service; the checks below help prepare a request and do not establish a diagnosis, authorization or guaranteed remedy.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Product compatibility
Check the exact product combination rather than assuming every connector or accessory works together.
Model-specific technical information. Language, downloads and supported features vary by product.Warranty information
Read the applicable purchase-channel and regional terms; support confirms eligibility for your product.
Hollyland states that warranty service is regional, not global. Confirm service in the original purchase area.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My LARK microphone records no sound or distorted audio. Which details help?
Identify LARK transmitter/receiver, phone or camera, connector/adapter, recording app and gain settings. Send a brief neutral test and describe input meters. Use the compatibility checker for the exact connection rather than assuming every USB-C or camera input works identically.
A Hollyland video transmitter and receiver have no stable image. What should I record?
List both units, firmware, camera/monitor, HDMI or SDI format, cables and pairing/channel state. Describe distance, obstructions and nearby wireless equipment. Ask support to verify the supported signal and device pairing before treating interference or format mismatch as a hardware fault.
What should I provide for a repair or warranty review?
Send the model, purchase proof, seller, purchase country and fault evidence to the official support route. Ask which service handles that product and market. Coverage, required documents and the proposed remedy must be confirmed before sending the device.
Who handles a missing order, return or refund?
Start with the seller shown on the original order. Provide the order reference and the item concerned, and check the terms for that purchase channel and country. Obtain a return authorization and destination before shipping; a support or office address is not automatically a return address.
Before you contact support
- Exact product model, serial number if available, seller and purchase country.
- Receipt, order reference and any existing support or return case number.
- A brief timeline, exact error and checks already tried; remove private details from images and logs.
- Transmitter/receiver models, camera/phone, adapters, firmware, audio level or video format and error.