Hisense USA customer contact
Separate US contact options for TVs/audio and home appliances.
US support example. Use the corresponding local site for purchases in another country.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Hisense support & feedback
Get help with Hisense TVs, audio and home appliances, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Start with the local support team for the appliance and the original retailer for delivery or return issues. Installed equipment may require an authorized service visit. Give the installation country and installer details before arranging removal or shipping.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Hisense USA product support
Find model-specific support and product/service resources.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Hisense TV has no picture, an HDMI fault or an app problem. What should I report?
Provide the full model suffix, TV platform/software version, source and HDMI port, and whether menus or other sources work. Contact the TV/audio team with the evidence; use firmware only for the exact model and region.
My Hisense refrigerator or air product needs a repair. Is the TV contact suitable?
Use the appliance service route with rating-label model/serial, location, installation and fault details. The US contact page separates appliances from TVs/audio; for another market use its local official support and confirm visit availability.
How do I request Hisense warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Hisense purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Full model suffix and serial, TV platform or appliance type, source/device connections and the purchase/installation market.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.