Official support
Model-specific e-bike help, after-sales contact and order-change entry.
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INDEPENDENT CONSUMER SUPPORTProduct brand
Fiido support & feedback
Fiido: e-bike model support, parts and returns. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Fiido’s support hub separates model guides, warranty and order changes. Give the original purchase channel and model; ask Fiido or the seller to confirm the repair or return route before transporting a bike or battery.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Return and service policy
Check component coverage and the service request requirements.
Use the country and purchase channel on your receipt. Local options and policies can differ.Fiido return policy
Confirm return approval and the instructions for the purchase market.
Use the country and purchase channel on your receipt. Local options and policies can differ.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My C11, Titan or folding e-bike shows an error. Where do I start?
Select the exact model in Fiido Support and record the display message with the bike stationary. Include whether the issue affects motor assistance, display or charging; ask for model-specific diagnosis rather than trying another bike’s procedure.
Can I order a replacement Fiido part or use a local repair shop?
Provide the exact model, component photos and purchase proof. Ask Fiido to confirm part compatibility and any service arrangement or costs before ordering or commissioning work, especially for batteries, brakes and electrical components.
The battery or charger seems abnormal. What should I prepare?
Stop using or charging a damaged, swollen or overheating battery. Give support the exact vehicle and charger models, symptoms and purchase proof, and request safe service instructions without opening the battery pack.
How do I get the correct return instructions?
Start from the original order and ask support to confirm item eligibility, the approved address and any label. Keep the authorization and dispatch receipt; do not use an address from the outbound parcel.
Before you contact support
- Order or receipt, purchase country and original seller.
- Exact vehicle model, serial number and charger or battery model.
- Error code, app version and a description recorded while the vehicle is stationary.
- Dates, previous support references and the outcome you are requesting.