ECOVACS customer service
US chat, phone and after-sales request entry.
US support example. Use the corresponding local site for purchases in another country.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
ECOVACS support & feedback
Get help with ECOVACS DEEBOT robots, OMNI stations and window cleaners, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
ECOVACS product support
Product-specific guides, downloads and troubleshooting.
US support example. Use the corresponding local site for purchases in another country.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My DEEBOT cannot create or follow its cleaning map. What should I report?
Give the DEEBOT model, app version, current map status and when the behavior changed. Keep a redacted screenshot and describe obstacles or station relocation; ask for model-specific steps before deleting the map.
An OMNI station reports a tank, washing or emptying problem. What helps?
Record the robot/station model, exact warning and the affected function, with photos of accessible tanks or consumables where safe. Ask ECOVACS which manual checks apply; avoid opening the station’s electrical housing.
How do I request ECOVACS warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my ECOVACS purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- DEEBOT or WINBOT model, station/accessory, ECOVACS app version, map or cleaning error.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.