Dreame regional after-sales contacts
Country-specific after-sales contacts and a route to local sellers for other regions.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Dreame support & feedback
Get help with Dreame robot vacuums, wet/dry cleaners and care appliances, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Dreame manuals and FAQs
Browse the exact product line and choose the relevant model and manual language.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Dreame robot station will not wash, refill or drain. What should I prepare?
Record robot/station models, the affected water function and the exact alert. Say whether it uses tanks or an installed water connection. Ask regional support for the correct checks before disconnecting plumbing or replacing station parts.
My Dreame wet/dry cleaner leaves streaks or stops during self-cleaning. What helps?
Identify the cleaner, roller, selected mode and any tank or brush warning. Describe the floor and approved cleaning solution used, then follow that model’s maintenance guide or send the case to local support.
How do I request Dreame warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Dreame purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Exact Dreame product line and station, firmware/app version, cleaning mode and error.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.