Official support
Official customer-care entry; use the matching order and purchase country.
US entry. Use the service for the original purchase market; these terms are not global.All brands
INDEPENDENT CONSUMER SUPPORTRetailer
CUPSHE support & feedback
CUPSHE: swimwear fit, hygiene liners and returns. Find official help and share feedback with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
CUPSHE’s swimwear returns depend on item condition, tags, hygiene liners and purchase channel. The reviewed main site serves the US; use the local policy for your actual order, and ask the original retailer about third-party purchases.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Return and service policy
Explains item condition, hygiene liners and order-based return instructions.
US entry. Use the service for the original purchase market; these terms are not global.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
Can I remove the hygiene liner before deciding to return swimwear?
Keep the hygiene liner and tags attached while checking fit. CUPSHE’s policy treats their condition as relevant to return eligibility; ask customer care separately about a defective item rather than assuming a normal fit return applies.
Only one piece of my swimwear set does not fit. What should I ask?
Check whether your order lists separate mix-and-match items or a single set. Send the style and size of each piece to customer care and confirm which pieces must be included in an approved return.
How do I get the correct return instructions?
Start from the original order and ask support to confirm item eligibility, the approved address and any label. Keep the authorization and dispatch receipt; do not use an address from the outbound parcel.
My return arrived. How do I follow up on the refund?
Provide the return reference and carrier receipt. Ask support to distinguish warehouse receipt, inspection, refund approval and payment destination. A delivery scan alone does not confirm that money has been returned.
Before you contact support
- Order or receipt, purchase country and original seller.
- Style or SKU, ordered size and the size label received.
- Item reference, quantity and clear photos of the item, packaging and label.
- Return approval, assigned label or address and dispatch receipt, if applicable.