Baseus support center
Product categories, manuals and official contact options.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Baseus support & feedback
Get help with Baseus chargers, power banks and audio accessories, find official service routes and share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
The brand’s regional team can assess product faults and warranty requests. The original seller handles its order, return and refund process. Identify the product variant, seller and country before requesting service; coverage is not automatically worldwide.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Baseus warranty information
Explains purchase-channel responsibility and evidence for after-sales requests.
Choose your purchase country and product. Contact options and eligibility vary by market and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My Baseus charger or power bank is slower than expected. What do I send?
Send the exact model, port used, cable specification, connected device and whether other ports were occupied. Ask support to check the supported charging combination instead of assuming the total advertised power applies to one device.
Baseus earbuds disconnect or one side is quiet. What helps the support team?
Describe the affected side, phone OS, app version and whether the fault occurs with another audio source. Follow only the reset and cleaning guidance for the exact model, then report what changed.
How do I request Baseus warranty or repair service?
Provide the model, serial number, proof of purchase and fault evidence through the official route below. Ask the regional team to confirm eligibility, any assessment charge and the approved repair or replacement process before dispatch.
I need to return my Baseus purchase or follow up a refund. Who handles it?
Open the original order with the seller. Explain whether this is a product fault, unwanted purchase or delivery problem, as the route can differ. Keep written return approval and tracking; ask the seller separately about receipt and refund status.
Before you contact support
- Exact model, serial number, seller, purchase country and receipt.
- Baseus model or SKU, charger output label, cable and connected device, or earbud/app version.
- When the issue began, the checks already attempted and an existing service reference. Keep passwords and verification codes private.
- For a return: the seller’s approval, packing instructions, label and dispatch receipt. Ask for instructions before sending equipment.