Anker customer support
The contact page lists support@anker.com and the available phone and chat options.
US page. Select your purchase country before relying on contact hours or policies.All brands
INDEPENDENT CONSUMER SUPPORTProduct brand
Anker support & feedback
Find Anker product, warranty and return support, or share your experience with JetonTrack.
JetonTrack is an independent communication service. This guide does not imply a partnership or official representation. Refunds, repairs and other outcomes are decided by the relevant company.
Who can help with what?
Anker handles product support and its warranty process. A retailer or marketplace may manage the original order’s return and refund. Start with the purchase channel and country shown on your receipt.
Official service channels
Use the official service for your country and purchase channel. Some pages require sign-in or JavaScript.
Anker warranty request
Official claim form with purchase-channel, order and proof-of-purchase fields.
Product and country eligibility must be confirmed by Anker. JavaScript may be required.Return and refund policy
Check the process for Anker store purchases and the separate terms for other sellers.
US policy example. Terms vary by model, region and seller.Sources checked:
Common after-sales questions
Practical starting points based on official service information. Confirm the current policy in your order or local support page.
My charger or power bank is not working. Where do I start?
Identify the exact model and describe the connected device, cable and fault. Send Anker support the checks already attempted so the next step matches your product.
What should I prepare for a warranty request?
Prepare the purchase proof, order number, product model and a clear fault description. Use Anker’s warranty form; Anker confirms the applicable coverage and requested evidence.
I bought through Amazon or another retailer. Who handles a return?
Open the original order and follow that seller’s return route. For a product warranty question, give Anker the seller and country details rather than assuming store-return terms apply.
I sent a return. How can I ask about the refund?
Keep the approved return reference and carrier receipt. Ask the party managing the return to confirm receipt, inspection and refund status separately; a delivery scan alone is not a refund confirmation.
Before you contact support
- Product model, serial number and purchase receipt.
- Seller, purchase country and order reference.
- A short fault description and troubleshooting already tried.
- For a return: approval, label, dispatch receipt and existing case number.